Membership
Frequently Asked
Q: What are the operating hours of the space?
A: The space operates 24/7/365.
Q: How much time is allowed for set up and clean up for classes/workshops?
A: The venue allows 30 minutes for set up and 30 minutes for cleaning up after the event.
Q: How much time is allowed for set up and clean up for personal healing/counselling sessions?
A: 15 minutes before and after the session will be allowed for preparation and cleaning up.
Q: Can I enter the venue early or leave late?
A: No, entering early or leaving late is not permitted.
Q: What happens if I exceed the rental time limit?
A: There will be an additional fee, calculated on a half-hourly basis.
Q: What should I do if I cause any damage to the space or equipment?
A: Compensation will be required according to the respective value of the damaged items.
Q: Can I use tapes, double-sided tapes, or nail guns on the walls or equipment?
A: No, using tapes, double-sided tapes, or nail guns is prohibited to avoid damage. Compensation will be required for any damages caused.
Q: What should I do if I bring in outside food?
A: Please inform us in advance and clean up the space after finishing. Eating is only allowed in the lounge/pantry, and a cleaning fee of RM50 will be charged if the area is not cleaned up after eating. No cutlery will be provided.
Q: What type of activities are allowed in the space?
A: The space is primarily dedicated to organizing body and mind healing activities. Activities that may pose a threat to public safety are strictly prohibited.
Q: How can I secure a rental for the space?
A: A 30% deposit of the total venue fee is required to secure the rental once you have reserved the space.
Q: When must the remaining venue fee be paid?
A: The remaining venue fee must be settled two days before the event.
For classes/workshops:
Q: What should I do if I need to change the reserved date due to insufficient students?
A: Notification must be given at least 2 weeks before the event. Each reservation can be changed up to 2 times within 3 months.
Q: Will I get a refund for cancellations within the three-month period?
A: No refund will be given for cancellations made within the three-month period if the class cannot be conducted successfully.
Q: What happens if I need to cancel the reservation for other reasons?
A: Reasons should be explained to our facility, and we reserve the right to decide whether the deposit will be refunded.
For 1on1 healing/counseling session:
Q: How can I change the reserved date/time/space due to unforeseen circumstances?
A: Notification must be made no later than 24 hours before the reserved date. Only one change per reservation is allowed.
Q: What is the cancellation policy for 1on1 healing/counseling session?
A: Full refund for cancellations made 24 hours before the reserved date.
No refund for cancellations made within 24 hours of the reserved date.
No refund after one change has been made.
Q: Are open flames allowed in the space?
A: No open flames are allowed, including candles, incense, or other flammable items.
Q: What should I do if I need to light up flammable items?
A: Prior approval must be obtained from our facility, and final approval will depend on the nature of the request.
Q: Are fire extinguishers available in the space?
A: Yes, fire extinguishers are available but should only be used in case of fire emergencies.
Q: What happens if I complete the reservation and payment process?
A: By completing the reservation and payment process, you are deemed to have agreed to the guidelines.
Q: Can the facility modify the guidelines?
A: Yes, our facility reserves the right to modify or change any of these guidelines at any time without prior notice. Please check with us for updates via private message or call.